Password Recovery Guide

If you forget your password, use this process to reset it securely.

Step 1: Password Recovery Page

Accessing Recovery Page:

1. Go to login page

2. Click "Forgot password?" link

3. Password Recovery page opens

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Step 2: Enter Registered Email

Steps:

1. Click in "Email" field (📧)

2. Type the email address associated with your Atra RMS account

3. Verify email is correct (check for typos)

4. Click "SEND RECOVERY LINK →" button

System Processes:

1. Validates email exists in system

2. Generates secure recovery token

3. Sends recovery email to address

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Step 3: Check Email for Recovery Link

Email Arrives:

• Subject: "Atra-RMS Account Recovery"

• Delivery Time: Usually within 1-5 minutes

• Check Spam: If not in inbox, check junk/spam folder

Email Contents:

• Recovery confirmation message

• "Set Up New Password" button (teal)

• Backup recovery URL below button

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Step 4: Click Recovery Link

Method A: Click Button

1. Open recovery email

2. Click "Set Up New Password" button

3. Browser opens password reset page

Method B: Copy/Paste URL

1. Locate full URL in email (below button)

2. Copy entire URL

3. Paste into browser address bar

4. Press Enter

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Step 5: Setup New Password Page

The password reset page allows you to create a new password.

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Step 6: Enter New Password

[INSERT SCREENSHOT: New_Password_Input.png]

Password Requirements:

• Minimum 8 characters

• At least one lowercase letter (a-z)

• At least one uppercase letter (A-Z)

• At least one number (0-9)

• At least one special character (!@#$%^&*)

• Cannot start with hyphen (-)

• Cannot contain parentheses ( )

Steps:

1. Enter new password in "Password" field

2. Click eye icon (👁️) to toggle visibility if needed

3. Re-enter same password in "Confirm Password" field

4. Verify both fields match

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Step 7: Reset Password

1. Verify all requirements met

2. Confirm passwords match

3. Click "RESET PASSWORD →" button

System Processes:

1. Validates password meets requirements

2. Updates password

3. Expires recovery link

4. Sends confirmation email

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Password Recovery Success

After successful password reset:

Message:

"Your account has been successfully recovered"

Next Steps:

• Click "Sign In" link

• Go to login page

• Use your email and new password to log in

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Password Recovery Success Email

Confirmation email sent after successful password reset.

Email Contents:

• Subject: "Atra RMS Account Recovery Successful"

• Confirmation message

Purpose:

• Confirms password was changed

• Security notification

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Important Validity Information

⏰ 24-Hour Validity:

Recovery links are valid for 24 hours from email receipt.

After 24 Hours:

• Link expires automatically

• "Recovery link has expired" page displays

• Must restart recovery process from beginning

✅ Post-Recovery Expiration:

After successful password reset:

• Recovery link expires immediately

• Prevents reuse of recovery link

• Security measure

Multiple Requests:

• If you request recovery multiple times, only the latest link works

• Previous recovery links are automatically invalidated

• Use the most recent email received

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Other Actions on Recovery Pages

Back to Sign In:

• Click "Sign In" link

• Returns to main login page

• Use if you remember your password

Contact Us:

• Click "Contact Us" link

• Opens atreyo.in contact us form

• Get help with recovery issues

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