Password Recovery Guide

If you forget your password, use this process to reset it securely.
Step 1: Password Recovery Page
Accessing Recovery Page:
Go to login page
Click "Forgot password?" link
Password Recovery page opens
Step 2: Enter Registered Email
Steps:
Click in "Email" field (📧)
Type the email address associated with your Atra RMS account
Verify email is correct (check for typos)
Click "SEND RECOVERY LINK →" button
System Processes:
Validates email exists in system
Generates secure recovery token
Sends recovery email to address
Step 3: Check Email for Recovery Link
Email Arrives:
Subject: "Atra-RMS Account Recovery"
Delivery Time: Usually within 1-5 minutes
Check Spam: If not in inbox, check junk/spam folder
Email Contents:
Recovery confirmation message
"Set Up New Password" button (teal)
Backup recovery URL below button
Step 4: Click Recovery Link
Method A: Click Button
Open recovery email
Click "Set Up New Password" button
Browser opens password reset page
Method B: Copy/Paste URL
Locate full URL in email (below button)
Copy entire URL
Paste into browser address bar
Press Enter
Step 5: Setup New Password Page
The password reset page allows you to create a new password.
Step 6: Enter New Password
[INSERT SCREENSHOT: New_Password_Input.png]
Password Requirements:
Minimum 8 characters
At least one lowercase letter (a-z)
At least one uppercase letter (A-Z)
At least one number (0-9)
At least one special character (!@#$%^&*)
Cannot start with hyphen (-)
Cannot contain parentheses ( )
Steps:
Enter new password in "Password" field
Click eye icon (👁️) to toggle visibility if needed
Re-enter same password in "Confirm Password" field
Verify both fields match
Step 7: Reset Password
Verify all requirements met
Confirm passwords match
Click "RESET PASSWORD →" button
System Processes:
Validates password meets requirements
Updates password
Expires recovery link
Sends confirmation email
Password Recovery Success
After successful password reset:
Message:
"Your account has been successfully recovered"
Next Steps:
Click "Sign In" link
Go to login page
Use your email and new password to log in
Password Recovery Success Email
Confirmation email sent after successful password reset.
Email Contents:
Subject: "Atra RMS Account Recovery Successful"
Confirmation message
Purpose:
Confirms password was changed
Security notification
Important Validity Information
⏰ 24-Hour Validity:
Recovery links are valid for 24 hours from email receipt.
After 24 Hours:
Link expires automatically
"Recovery link has expired" page displays
Must restart recovery process from beginning
✅ Post-Recovery Expiration:
After successful password reset:
Recovery link expires immediately
Prevents reuse of recovery link
Security measure
Multiple Requests:
If you request recovery multiple times, only the latest link works
Previous recovery links are automatically invalidated
Use the most recent email received
Other Actions on Recovery Pages
Back to Sign In:
Click "Sign In" link
Returns to main login page
Use if you remember your password
Contact Us:
Click "Contact Us" link
Opens atreyo.in contact us form
Get help with recovery issues