Roles & Permissions FAQs

Quick Troubleshooting

Can't see Edit button?

• Check you have "Roles Edit" permission

• Verify not trying to edit Company Admin role

Can't toggle switches?

• Click Edit button first to enter Edit Mode

Changes not saving?

• Check role name follows rules (3-50 chars)

• Verify dependencies satisfied

• Check internet connection

Role not appearing when inviting users?

• Verify role created in correct organization

• Refresh page

Permission Matrix

Legend: ✓ = Available | - = Not applicable

Summary

Role Management Workflow:

1. Create role → Define permissions

2. View role details → Check permissions table

3. Edit role → Modify permissions as needed

4. Assign to users → Permissions apply immediately

Key Points:

• Always enable View when enabling other permissions

• Enable Devices View when enabling VPN permissions

• Company Admin role cannot be edited

• Changes take effect immediately upon saving

• Test roles before production deployment