Roles & Permissions FAQs

Quick Troubleshooting
Can't see Edit button?
Check you have "Roles Edit" permission
Verify not trying to edit Company Admin role
Can't toggle switches?
Click Edit button first to enter Edit Mode
Changes not saving?
Check role name follows rules (3-50 chars)
Verify dependencies satisfied
Check internet connection
Role not appearing when inviting users?
Verify role created in correct organization
Refresh page
Permission Matrix
Section
View
Create
Edit
Delete
Register
Unregister
Start/Stop
Enable/Disable
Devices
✓
-
✓
-
✓
✓
-
-
Users
✓
✓
✓
✓
-
-
-
-
Roles
✓
✓
✓
✓
-
-
-
-
Organizations
✓
✓
✓
✓
-
-
-
-
VPN
✓
✓
✓
✓
-
-
✓
✓
Legend: ✓ = Available | - = Not applicable
Summary
Role Management Workflow:
Create role → Define permissions
View role details → Check permissions table
Edit role → Modify permissions as needed
Assign to users → Permissions apply immediately
Key Points:
Always enable View when enabling other permissions
Enable Devices View when enabling VPN permissions
Company Admin role cannot be edited
Changes take effect immediately upon saving
Test roles before production deployment