Atra VPN Desktop App FAQs
Q: Where can I download the Atra VPN Client?
YouA: canLog downloadin itto fromAtra Atra-RMS web interface → VPN section → Download button (top-right Downloadcorner). optionCurrently (available for Windows only,10/11 currently in BETA).only.
Q: Is the Atra VPN Client available for macOS or Linux?
Currently,A: theNot currently. The app is only available only for Windows(Windows 10/11)11 (64-bit).
macOS and Linux versions are under development.
Q: Why do I see a Windows protection (blue screen) warning during installation ?
installation?
SinceA: the appThis is ina BETA,standard Windows maySmartScreen flagsecurity itcheck asfor unknown.
BETA applications. The Atra VPN Client is developed and signed by Atreyo and is safe. Click "More Infoinfo" → "Run Anyway, then allow Administrator Permissionanyway" to proceed with installation.
Q: Do I need different login credentials for the VPN Client?
No.A: YouNo. useUse the same credentialsemail and password as Atra-RMS.
your Atra RMS web platform account.
Q: Can I connect to multiple VPN tunnels at once?
No,A: No. You can only connect to oneONE tunnel at a time.Other tunnelAll illother tunnels will be disabled henwhile one is active. Disconnect first to switch tunnels.
Q: Can the app work without the internet ?
internet?
No.A: No. The appAtra VPN Client requires an active internet connection to authenticate your account and establish a VPN tunnel.tunnels.
Q: What should I do if the app is not working properly?
TryA: First, try restarting the app. If the problem persists, refer to the Troubleshooting section orabove. For unresolved issues, contact Atreyo Support.Support with details and log files.
Q: Can I run mutiplemultiple instances of the Atra VPN Client on my system?
Client?
No,A: No. The app only allows one instance to run at a time. If the app is already open, you cannot launch another windowwindow.
Q: What happens if I lose the internet while connected to VPN?
A: The app will automatically disconnect for security. When the internet is restored, you'll need to manually reconnect to the tunnel.
Q: How do I access devices through the VPN?
A: Once connected, use the device's VPN IP address (shown in Details sidebar) to access it. If Network Forwarding is enabled, you can also access devices on the device's local network using their local IP addresses.