🛠️Troubleshooting

1. Installation Issues

   • Windows Protection Screen (Blue Screen Warning):

     1. Click More Info → Run Anyway to proceed.

     2. Grant Administrator Permission when prompted.

   • App not launching:
     1. Ensure you have downloaded the latest installer from the  Atra-RMS dashboard → VPN section → top-right Download option.

2. Login Issues

   • Invalid Credentials:

     1. Make sure you are using the same login credentials as Atra-RMS.

     2. Reset your password on the Atra-RMS portal if forgotten.
   • Auto-Login not working:

     1. Check if you have logged out manually (this clears auto-login).

     2. Re-login once to enable auto-login again.
        

3. VPN Connection Issues

   • Unable to connect to a tunnel:

     1. Verify that the tunnel is enabled and running.

     2. Only one tunnel can be active at a time—disconnect from others first.

   • Connection drops frequently:

     1. Check your internet connection.

   • Device not showing in sidebar:

     1. Ensure the device is properly configured in the Atra-RMS portal.

4. General Issues

   • App stuck or frozen:

     1. Close the application and relaunch.
     2. If the issue persists, restart your system.
   • Still not resolved?

     • Contact Atreyo Support with logs and error details.

5. Internet Connectivity Issues

   

   

   App not working without internet:

   1. The Atra VPN Client requires an active internet connection to authenticate your account and establish a VPN tunnel.

   2. If your connection is unstable, switch to a reliable network for better VPN performance.