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View VPN Tunnels

This is a well-defined guidance text for your VPN service within atra-rms.

Here is a structured, user-friendly Customer Guidance document based on the text you provided. It's organized to help a user quickly understand the service, how to use it, and what the key terms mean.

🌐 Atra-RMS VPN Service Guidance

The atra-rms VPN service is designed to provide secure remote connectivity between devices and users. It supports both peer-to-peer and peer-to-site connections.

🛠️ Main VPN Interface Actions

The main VPN interface providesdisplays severalall actionsVPN totunnels manageunder your tunnels:management.

Organization (1).png

Interface Actions (Top Bar)

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Action

 Description

Location

 Location

Purpose
Create

+CREATE Button

Primary action area (Left)

Click to navigate to the VPN tunnel creation form and establish a new tunnel.

Primary action area

Refresh

 Button

Primary action area(Right) 

Manually updatesupdate thetunnel list of(also VPN tunnels. Note: The table data automatically auto-refreshes every 155 seconds.

seconds) Primary action area

Search

 Bar Allows you

Search toarea(Right) find

specific tunnels

Filter by Tunneltunnel Name,name, Organization Name,organization or thecreator

Created By user. Search area

Filter

 Currently not

Primary available.action area (Right)

 N/A

Filter

by VPNCreator,Organization DesktopName Applicationand LinkProcess orStatus(Running/Exited) button to access the VPN Desktop Application. Top right corner

Column

📜 VPN Tunnel List (Table View)Definitions

The list displays essential information about all your managed VPN tunnels.
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Column

Description

Values

Tunnel Name

 The

Custom name you assigned during creation.creation Click the name(click to goopen to the "VPN Tunnel Overview"Overview pagepage)

for more detailed

Production_Tunnel, information.Office_VPN

Process

Indicates the operational state of the

VPN server process. Shows

either Running or

Running, Exited.

Tunnel Status

 Indicates whether

Management/activity thestate

tunnel is actively

Enabled, managed.Disabled

Can be Enabled or Disabled.

Users

 Total number

Count of users allocated to thistunnel

specific tunnel.

10

Devices

 Total number

Count of devices allocated to thistunnel

specific tunnel.

5

Allocated Clients

 The combined total of

Total users and+ devices allocatedin totunnel
(Max:253 theClients tunnel.allowed)

Maximum is 253

15

clients.

Organization Name & Level

 The

name of the organization and its level under which the tunnel was created or assigned.assigned

ATREYO Level-1

Created By

and At The username of the person

Username who created thetunnel

admin@company.com

Created At

Date/time of tunnel andcreation

the time/date it

Dec was28, created.2025, 9:30 AM

💡Understanding Key Definitions andVPN States

Understanding these terms is crucial for managing your VPN tunnels effectively.

Process (or VPN Process)State

The VPNProcess process is the core service running onindicates the VPN server thatoperational maintains the secure connection.state.

Process

State

Meaning

 Connectivity

User/Device Impact

Running

 		The

VPN tunnel is active.

✅ Users and devices canCAN connect securely.securely
❌Users and devices CANNOT be added.

Exited

 		The

VPN tunnel is inactive.

❌ Users and devices cannotCANNOT connect.
✅Users VPNand connectivitydevices isCAN lost.be added.

Common Causes of "Exited":

    TroubleshootingAdministrator Note:manually Thestopped the process

    Tunnel was disabled (automatically stops process)

    Inactivity timeout (no connections for extended period)

    Technical error or crash (rare)

    💡 Troubleshooting: If process mayshows exit"Exited" automaticallyunexpectedly, duecheck toTunnel inactivity or technical issues.Status. If a"Disabled", tunnelenable isit. inactive,If you"Enabled", must manually start or restart the VPN process to restore connectivity.process.

    Tunnel Status

    The Tunnel Status determines whethermanagement a VPN tunnel is manageable and functional.capabilities.

    Tunnel

    Status

    Meaning

    		 Manageability &

    What ActionYou Can Do

    Enabled

         		The tunnel

    Tunnel is active and fully manageable.manageable

    		 You can

    ✅ start/stopStart/Stop theprocess
    ✅ VPN process, and add/Add/remove usersusers/devices
    ✅ andEdit devices.tunnel name
    ✅ View tunnel details

    Disabled

         		The tunnel

    Tunnel is inactive and locked down.down

    		 All actions

    ❌ areCannot blocked. You cannot start/stop thestart process
    ❌ orCannot manageadd/remove users/devices.devices
    ❌ TheCannot VPNedit processtunnel
    ✅ automaticallyCan exitsview indetails
    ✅ thisCan state.delete tunnel

    When to Disable:

      Temporarily suspend VPN access without deleting tunnel

      Maintenance period requiring no connections

      Security incident requiring immediate access cutoff

      Preparing tunnel for deletion

      Effect of Disabling:

        Process automatically stops (becomes "Exited")

        All connected users/devices are disconnected

        No new connections possible until re-enable

        Auto-Refresh Feature

        🔄 Automatic Update: The VPN tunnel table refreshes every 5 seconds to show real-time status.

        Benefits:

          Monitor process state changes automatically

          See when users/devices connect or disconnect

          Immediate visibility into tunnel health

          Manual Override:

            Click Refresh button for immediate update

            Table Navigation

            Control

            Purpose

            Options

            Rows per page

            Adjust visible tunnels

            5, 10, 15, 20,25

            Total Count

            Display total tunnels

            "Showing 1-5 of 25"

            Page Navigation

            Move between pages

            Previous, Next, Last, First


            What is Atra RMS VPN?

              Secure Virtual Private Network service

              Encrypted tunnels connecting users and devices

              Remote access to devices and their local networks

              Built on OpenVPN protocol for enterprise-grade security

              Use Cases:

                Remote Device Access: Connect to IIoT gateways from anywhere

                Network Access: Access devices on remote local networks

                Secure Connectivity: Encrypted communication for sensitive data

                Troubleshooting: Remote diagnostics without site visits

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