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View VPN Tunnels

This is a well-defined guidance text for your VPN service within atra-rms.

Here is a structured, user-friendly Customer Guidance document based on the text you provided. It's organized to help a user quickly understand the service, how to use it, and what the key terms mean.

🌐 Atra-RMS VPN Service Guidance

The atra-rms VPN service is designed to provide secure remote connectivity between devices and users. It supports both peer-to-peer and peer-to-site connections.

🛠️ Main VPN Interface Actions

Organization (1).png

Interface Actions (Top Bar)

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seconds)

tunnels

Filter

byand

Action

 Description

Location

 Location

Purpose
Create

+CREATE Button

Primary action area (Left)

Click to navigate to the VPN tunnel creation form and establish a new tunnel.

 Primary action area

Refresh Button

Primary action area(Right) 

Manually updatesupdate thetunnel list of(also VPN tunnels. Note: The table data automatically auto-refreshes every 155 seconds.

 Primary action area

Search Bar

 Allows you

Search toarea(Right) find

specific

Filter by Tunneltunnel Name,name, Organization Name,organization or thecreator

Created By user.		Search area

Filter

 Currently not

Primary available.action area (Right)

 N/A
VPNCreator,Organization DesktopName Application LinkProcess orStatus(Running/Exited)

button to access the VPN Desktop Application.		Top right corner

Column

📜 VPN Tunnel List (Table View)Definitions

The list displays essential information about all your managed VPN tunnels.
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moreRunningistunnel.tunnel.is time/date

Column

Description

Values

Tunnel Name

 The

Custom name you assigned during creation.creation Click the name(click to goopen to the "VPN Tunnel Overview"Overview pagepage)

for		 detailed

Production_Tunnel, information.Office_VPN

Process

Indicates the operational state of the

VPN server process. Shows

either		 or

Running, Exited.

Tunnel Status

 Indicates whether

Management/activity thestate

tunnel		 actively

Enabled, managed.Disabled

Can be Enabled or Disabled.

Users

 Total number

Count of users allocated to thistunnel

specific

10

Devices

 Total number

Count of devices allocated to thistunnel

specific

5

Allocated Clients

 The combined total of

Total users and+ devices allocatedin totunnel
(Max:253 theClients tunnel.allowed)

Maximum		 253

15

clients.

Organization Name & Level

 The

name of the organization and its level under which the tunnel was created or assigned.assigned

ATREYO Level-1

Created By

and At		 The username of the person

Username who created thetunnel

admin@company.com

Created At

Date/time of tunnel andcreation

the		 it

Dec was28, created.2025, 9:30 AM

💡Understanding Key Definitions andVPN States

Understanding these terms is crucial for managing your VPN tunnels effectively.

Process (or VPN Process)State

The VPNProcess process is the core service running onindicates the VPN server thatoperational maintains the secure connection.state.

Process

State

Meaning

 Connectivity

User/Device Impact

Running

 The

VPN tunnel is active.

✅ Users and devices canCAN connect securely.securely
❌Users and devices CANNOT be added.

Exited

 The

VPN tunnel is inactive.

❌ Users and devices cannotCANNOT connect.
✅Users VPNand connectivitydevices isCAN lost.be added.

Common Causes of "Exited":

  • TroubleshootingAdministrator Note:manually Thestopped the process

  • Tunnel was disabled (automatically stops process)

  • Inactivity timeout (no connections for extended period)

  • Technical error or crash (rare)

💡 Troubleshooting: If process mayshows exit"Exited" automaticallyunexpectedly, duecheck toTunnel inactivity or technical issues.Status. If a"Disabled", tunnelenable isit. inactive,If you"Enabled", must manually start or restart the VPN process to restore connectivity.process.

Tunnel Status

The Tunnel Status determines whethermanagement a VPN tunnel is manageable and functional.capabilities.

Tunnel

Status

Meaning

 Manageability &

What ActionYou Can Do

Enabled

 The tunnel

Tunnel is active and fully manageable.manageable

 You can

✅ start/stopStart/Stop theprocess
✅ VPN process, and add/Add/remove usersusers/devices
✅ andEdit devices.tunnel name
✅ View tunnel details

Disabled

 The tunnel

Tunnel is inactive and locked down.down

 All actions

❌ areCannot blocked. You cannot start/stop thestart process
❌ orCannot manageadd/remove users/devices.devices
❌ TheCannot VPNedit processtunnel
✅ automaticallyCan exitsview indetails
✅ thisCan state.delete tunnel

When to Disable:

  • Temporarily suspend VPN access without deleting tunnel

  • Maintenance period requiring no connections

  • Security incident requiring immediate access cutoff

  • Preparing tunnel for deletion

Effect of Disabling:

  • Process automatically stops (becomes "Exited")

  • All connected users/devices are disconnected

  • No new connections possible until re-enable

Auto-Refresh Feature

🔄 Automatic Update: The VPN tunnel table refreshes every 5 seconds to show real-time status.

Benefits:

  • Monitor process state changes automatically

  • See when users/devices connect or disconnect

  • Immediate visibility into tunnel health

Manual Override:

  • Click Refresh button for immediate update

Table Navigation

Control

Purpose

Options

Rows per page

Adjust visible tunnels

5, 10, 15, 20,25

Total Count

Display total tunnels

"Showing 1-5 of 25"

Page Navigation

Move between pages

Previous, Next, Last, First

What is Atra RMS VPN?

  • Secure Virtual Private Network service

  • Encrypted tunnels connecting users and devices

  • Remote access to devices and their local networks

  • Built on OpenVPN protocol for enterprise-grade security

Use Cases:

  • Remote Device Access: Connect to IIoT gateways from anywhere

  • Network Access: Access devices on remote local networks

  • Secure Connectivity: Encrypted communication for sensitive data

  • Troubleshooting: Remote diagnostics without site visits

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