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Password Recovery Guide

If you forget your password, use this process to reset it securely.

Step 1: Password Recovery Page

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Accessing Recovery Page:

  1. Go to login page

  2. Click "Forgot password?" link

  3. Password Recovery page opens

Step 2: Enter Registered Email

Steps:

  1. Click in "Email" field (📧)

  2. Type the email address associated with your Atra RMS account

  3. Verify email is correct (check for typos)

  4. Click "SEND RECOVERY LINK →" button

System Processes:

  1. Validates email exists in system

  2. Generates secure recovery token

  3. Sends recovery email to address

Step 3: Check Email for Recovery Link

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Email Arrives:

  • Subject: "Atra-RMS Account Recovery"

  • Delivery Time: Usually within 1-5 minutes

  • Check Spam: If not in inbox, check junk/spam folder

Email Contents:

  • Recovery confirmation message

  • "Set Up New Password" button (teal)

  • Backup recovery URL below button

Step 4: Click Recovery Link

Method A: Click Button

  1. Open recovery email

  2. Click "Set Up New Password" button

  3. Browser opens password reset page

Method B: Copy/Paste URL

  1. Locate full URL in email (below button)

  2. Copy entire URL

  3. Paste into browser address bar

  4. Press Enter

Step 5: Setup New Password Page

The password reset page allows you to create a new password.

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Step 6: Enter New Password

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Password Requirements:

  • Minimum 8 characters

  • At least one lowercase letter (a-z)

  • At least one uppercase letter (A-Z)

  • At least one number (0-9)

  • At least one special character (!@#$%^&*)

  • Cannot start with hyphen (-)

  • Cannot contain parentheses ( )

Steps:

  1. Enter new password in "Password" field

  2. Click eye icon (👁️) to toggle visibility if needed

  3. Re-enter same password in "Confirm Password" field

  4. Verify both fields match

Step 7: Reset Password

  1. Verify all requirements met

  2. Confirm passwords match

  3. Click "RESET PASSWORD →" button

System Processes:

  1. Validates password meets requirements

  2. Updates password

  3. Expires recovery link

  4. Sends confirmation email

Password Recovery Success

After successful password reset:

Message:

"Your account has been successfully recovered"

Next Steps:

Password Recovery Success Email

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Confirmation email sent after successful password reset.

Email Contents:

  • Subject: "Atra RMS Account Recovery Successful"

  • Confirmation message

Purpose:

  • Confirms password was changed

  • Security notification

Important Validity Information

⏰ 24-Hour Validity:

After 24 Hours:

✅ Post-Recovery Expiration:

After successful password reset:

Multiple Requests:

  • If you request recovery multiple times, only the latest link works

  • Previous recovery links are automatically invalidated

  • Use the most recent email received

Other Actions on Recovery Pages

Back to Sign In:

Contact Us:

  • Click "Contact Us" link

  • Opens atreyo.in contact us form

  • Get help with recovery issues

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